we are now sending all your baby essentials on DHL Express. for more info see here. take care, nb xx
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We are proud to offer beautiful high quality products and want to ensure you are happy with your purchases from Nature Baby. If you are not delighted with your purchase for whatever reason, you may return unwashed, unworn and unused items in their original condition upon presentation of the original invoice within 30 days of purchase.
Please choose sale items carefully as they are non-refundable and non-exchangeable.
Please do not break open packaging that is non-resealable if you wish for an exchange.
Returns or exchanges of online purchases may be made in person or by post.
If you would like to exchange an item, please download, print and complete our returns form and include it with the returned goods. Once the returned item is received, a new order with the exchanged item will be processed and we will notify you via email once your exchange has been processed.
Please post your item along with the original invoice and returns form to:
Nature Baby ReturnsPO Box 47558PonsonbyAuckland, 1144New Zealand
If you think you have received a faulty, damaged or incorrect item please contact ourCustomer Services Team and they will assist you.
Please note: we are unable to replace or refund items damaged through improper laundering, so please follow the care label of the garment when washing. We have some helpful washing tips here or if you are unsure, please contact our Customer Services Team for advice.
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