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Returns Policy


We are relaxing our returns timeframe to 30 days starting from when all New Zealand alert levels are lifted.

We are proud to offer beautiful high quality products and want to ensure you are happy with your purchases from Nature Baby. If you are not delighted with your purchase for whatever reason, you may return unwashed, unworn and unused items in their original condition upon presentation of the original invoice within 30 days of purchase.

Please choose sale items carefully as they are non-refundable and non-exchangeable.

Please do not break open packaging that is non-resealable if you wish for an exchange.

Returns or exchanges of online purchases may be made in person or by post.

If you think you have received a faulty, damaged or incorrect item please contact our Customer Services Team and they will assist you.

Please note: we are unable to replace or refund items damaged through improper laundering, so please follow the care label of the garment when washing. We have some helpful washing tips here or if you are unsure, please contact our Customer Services Team for advice.

in person

Present the original Nature Baby receipt within 30 days of purchase. Use our Store Locator to find your closest Nature Baby store.

by post

Returns statement:
If you would like to exchange an item, please download, print and complete our returns form and include it with the returned goods. Once the returned item is received, a new order with the exchanged item will be processed and we will notify you via email once your exchange has been processed.

Please post your item along with the original invoice and returns form to:

Nature Baby Returns
PO Box 47558
Auckland, 1144
New Zealand

Our garments are of the highest quality and we hope that after use, you are able to pass them on to others. If you'd like to donate these to charity for other little ones in need, please see the details here for Littlemore, a wonderful New Zealand charity who passes on preloved baby goods to those who need it most. Alternatively, you are more than welcome to send these back to us or drop off to one of our stores and we will pass them on to Littlemore on your behalf. Thank you!