frequently asked questions

Please email our Customer Care Team as soon as possible. If your order hasn't yet been processed, we'll do our best to add your items or combine multiple orders. During our sale periods, this may not be possible due to a high volume of orders and queries.

If you need to make changes or cancel your order, please contact our Customer Care team as soon as possible. Once your order has been processed by our warehouse, we may not be able to make changes. During our sale periods, changes are not likely to be actioned due to the high volume of orders and queries.

Yes. If the address on your order is incorrect, please email our Customer Care Team with the correct address as soon as possible so we can update this before your order is dispatched.

If you are having issues placing an order on our website or would prefer to order over the phone you can give us a call on +64 9 376 4048 and we will be happy to help.

Please email our Customer Care Team with the name and email the order would have been placed under so we can resend the order confirmation or dispatch email to you.

Yes. Simply select ‘View and edit cart’ from your mini cart summary, then select ‘Gift options’ within the ‘My Bag’ section.

For $8.50, your order will be beautifully wrapped in Nature Baby branded wrapping paper and finished with a printed gift tag featuring your personalised message of up to 250 characters.

Pricing and invoice information will not be included with gift-wrapped orders, so your gift can be sent directly to the recipient.

We love offering our Nature Baby customers promotions throughout the year and regularly offer bundle pricing across a range of our products.

Once a promotion has ended, unfortunately we're unable to reactivate or honour the offer online or in-store.

To keep up to date with our latest products, promotions and exclusive offers, we recommend signing up to our newsletter and following us on social media. You can sign up to our newsletter at the bottom of any page on our website.

If you placed your order before a sale or promotion began, we're unable to refund or credit the difference in price.

We have special offers throughout the year, so we recommend signing up to our newsletter to be the first to hear about new collections, promotions and exclusive offers. You can sign up at the bottom of any page on our website.

Each season, we introduce a new collection of colours, prints and styles. Our seasonal pieces are limited and generally aren't repeated once they sell out.

Alongside our seasonal collections, we have a core range of much-loved Nature Baby essentials that are topped up throughout the year.

If there's a particular style you're waiting for, please contact our Customer Care Team and we'll be happy to check upcoming availability or stock in our stores for you.

We are a New Zealand based company and all orders are sent from our warehouse, based in Auckland.

Please call the store that you placed a click and collect order with, and they can arrange to deliver the item to you and take payment for delivery over the phone, if required. Our store numbers can be found in our Store locator page. Please note: This is not available during our sale periods.

It may be that your order is being shipped to an address outside of New Zealand, or there is an oversized item in your cart which would incur an additional delivery charge. There will be a note on the product page, or you can head to our Delivery page to see list of oversized items. Delivery charges can change from time to time. We recommend you check our delivery page for destination pricing.

We deliver with NZ Post within New Zealand and FedEx or DHL to Australia.

We are sending orders without a signature required within New Zealand at this time, for extra ease & safety. We will continue to send all international orders on a signature service, if you would like the courier to deliver your parcel without a signature required you will need to set up and ATL (authority to leave) for your address.

We do not currently offer an express delivery option within New Zealand. For Australian orders, our FedEx and DHL delivery services are express by default.

We're sorry to hear! The quality of our products is extremely important to us. Please contact our Customer Care team and we can help.

If the gift was purchased with Nature baby online or in-store, please contact our Customer Care team or pop into store and we can assist with the exchange. We will need the proof of purchase or the name of the person who gifted the item to you so we can look this up in our system. If the gift was purchased at one of our stockists, please contact them directly.

The cost of an item being sent back to us and the delivery of the exchanged item being sent out is the responsibility of the customer.

We offer exchanges/returns within 30 days from the date of purchase. You can read more about our returns policy here.

Items purchased during our sale are unable to be returned or exchanged unless they are faulty. As sale stock is limited, we're unable to reserve items for exchanges.

All Nature Baby garments are designed in New Zealand and made in India, Fiji, China and New Zealand.

We currently accept Visa and Mastercard. We also offer Paypal and Afterpay payment options.

Nature Baby is a New Zealand brand, so Afterpay payments are processed in NZD regardless of which site you're shopping on. The AUD equivalent is based on the exchange rate at the time of each instalment, and your bank may apply an international transaction fee. Please note that Afterpay is not available for click and collect orders. Learn more about paying with Afterpay.

At the checkout step you will see ‘apply gift card’ and ‘discount code’ add the code in the correct box and this will be applied to your order before continuing to checkout.

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