Pre-Loved Returns Terms and Conditions
As we test this pilot program, we will continually learn and adapt to provide our customers with the best experience while supporting our suppliers and business processes. This commitment ensures we remain true to our mission as we navigate this new territory for Nature Baby. As a result, we may need to revise certain policies and offers. We appreciate your patience as we work towards creating the best possible outcome for everyone involved.
Worn Again resale standards
We’d like your preloved garments to be in a condition you would be happy to wear again. Please inspect your items for damage (see checklist below), remove any belongings from pockets, and clean your pieces before bringing them in. This helps our team process your items quickly and efficiently. If your preloved items aren’t accepted, we can either return them to you or recycle them to keep them out of landfills.
To meet our Worn Again resale standards, the returned items need to be:
- Showing minimal signs of wear: the items might show light signs of use, but these should be minor. We cannot accept items with stains, rips or other damage
- Well cared for: the item needs to have been cared for properly according to their care instructions
- Functional integrity: all aspects of the items (zippers, buttons, stitching, etc.) are still intact and fully functional.
- Clean and Presentable: the item should be clean, free from any odours, pet hair or other debris.
- All sewn-in label intact: the item must have all original sewn-in tags intact to be accepted. This normally includes size and care tags but will also include fire safety labels for sleepwear. (The care tag is the sewn-in off white cotton label with material and care instructions).
We are unable to accept items in the following condition:
- Damaged: Items with heavy or excessive visible issues are ineligible. Examples include but are not limited to:
- Holes, broken zips, damaged seams, delamination, heavy debris, heavy scuffs, heavy scratches, heavy fading, or if the item is singed (lightly burned).
- Fleece and merino and other knitwear items that are pilling (when knitted fabric forms small balls or fluff on the surface of the garment) or have heavy matting.
- Shrunk items.
- If an item shows heavy discoloration/fading, or the colour of the garment is severely stained it may not be eligible.
FAQ
Can I bring in any tips of nature baby products?
Almost, but not everything. We cannot accept underwear, nappies, swimwear, raincoats, shoes, or seconds purchased at our Little Market Sales.
Can I bring in Nature Baby items I purchased from other stores and pre-loved sites?
Yes, absolutely! If you're no longer using an item purchased from other stores or preloved sites, and it meets our Worn Again resell standards, we’ll gladly accept it. The only exception is seconds bought at our Little Market Sales, which cannot be traded in.
Where can I bring back my preloved Nature Baby garments?
You can return these items to any Nature Baby store. We are also exploring the possibility of expanding this option online soon.
What condition do my items need to be in to be accepted for worn again?
We’d like your preloved garments to be in a condition you would be happy to wear again. Please inspect your items for damage, remove any belongings from pockets, and clean your pieces before bringing them in. This helps our team process your items quickly and efficiently. If your preloved items aren’t accepted, we can either return them to you or recycle them to keep them out of landfills.
What is a worn again store credit?
A Worn Again store credit is a reward for your participation in our Worn Again circularity program. The value of the credit is related to the type and volume of items you are returning and of course whether they were in a suitable state for resell. Refer to our pricing table for more information.
This Worn Again store credit can be used towards the purchase of any new, full price, Nature Baby branded products. Credits are valid for 6 months from the date of issue.
What happens to my items that you don't accept for resell?
You will have 14 days to collect any items not appropriate for reselling, after this time they will be sent to our textile recycling partners for responsible recycling.
Where will Worn Again resell items be sold?
We are still deciding our model for reselling the Worn Again garments. Our dream is to have a permanent physical store where customers can shop for these items all year round.
Can I use Worn Again store credit to purchase Worn Again items?
At this stage, it is not an option, however as the model evolves, we’ll be exploring all options!